訂房需知!!!!
我們是個非常小的民宿,請在訂房前先跟我們聯絡以便安排您的行程,電話 0908 699888, 08 8899965 並且盡力讓您了解我們民宿獨特風格的理念:
訂房 -
您在訂房後,請在24小時內付清100%訂房費用後,我們將為您保留您的訂房.
收到全額訂房款項後,我們將會用line或email寄出確認函給您,
若是未能在24小時內付清定房費用,我們無法替您保留.
付款方式---民宿現場不接受任何形式現金交易. 接受刷卡跟轉帳. 線上付款可以用信用卡/轉帳或是 PAYPAL.
其他費用---例如:多個小孩.多個大人要加床.訪客或導覽等費用.請訂房時先來電洽詢.
入住時間 當日下午四點到八點 退房時間 隔日中午12點
入住時敬請攜帶有效個人證件,在每間房的服務表簽名,並且留下信用卡資料.是預備物品損失費 以及室內抽菸清潔費.此項目在退房確認正常時退還.
(包棟客人請先支付6000元額外清潔費.退房時由管家檢視是否退款或支付清潔費用.此項目2022年底暫停使用.
如果您需要提早抵達或是延後離開
敬請與管家聯絡.我們盡量安排安置您的行李以便您安排行程.
請貴賓在退房的時限內將行李以及私人物品移出房間以便清潔整理. 超過退房時間後必要時我們會安排警消人員關心您的健康狀態.
如果您太晚入住或是過早離開,我們是無法減免房價的 .當民宿有折價卷活動時會第一優先寄給您.
團體訂房-我們以負責訂房的貴賓為窗口,聯絡以及房間分配皆由這位貴賓通知我們.
有關寵物與電視-
我們真的好喜歡寵物 ,只是很抱歉我們無法招待他們. 整個園區都無法招待寵物歐.
我們有WIFI也有電視螢幕 可以連到手機觀看視頻(據科技人員說會lag).
. 船長認為艾拉.法蘿民宿 是讓客人去跟自然調頻 發呆放空的修仙場所.....妳可以聽音樂放唱片 喝飲料..
有保公共意外險但是沒有包含泳池.所有嬉水區請自行注意安全.
RESERVATION POLICY
We strive to be as upfront as possible with our reservation policies. Please call us at +886 978 395331, +886 908 699888 or 08 8899965 prior to making the reservation if you have any questions or concerns about the policies listed below:
RESERVATIONS
ARE guaranteed with 100% payment of all nights lodging for each room reserved at the time of booking(and re-boot processing fee). Confirmation will be sent via email upon receipt of payment.
PAYMENT
The villa does not accept any cash payments or deposits. Therefore, payment must be settled by credit card or wire transfer. Online payment is possible using credit cards and PAYPAL.
GENERAL RESERVATION INFORMATION
Check-in is after 4 PM TO 8 PM Check-out ends at 12 PM
For security purposes, please provide a valid government or state-issued photo ID at check-in. Every room has its own serving list you need to confirm and sign on it. A hold of NT6000 per room must be placed on your credit card to cover incidentals or cleaning fee for smoking indoors.
EARLY ARRIVALS AND LATE DEPARTURES
We ask that guests contact Isla Faros villa as far in advance as possible regarding early arrivals and late departures. If the housekeeper is unable to accommodate your request, your luggage can be securely stored at the villa with our compliments. For the best security of your safety and the convenience of the next guest, we might inform authority to secure your safety if you delay check out over 1 PM.
We do not give credit for late arrivals or early departures of confirmed reservation dates. Thank you for your understanding. (but we might email you a coupon for next booking)
Group Reservation—
The person making the reservations will be our contact person for your group’s reservation. We would appreciate prior to arrival your advising us of room assignments.
PETS AND TV---
We love pets, but sorry no pets are allowed in rooms or on Hotel grounds (this includes parking areas).
Please Note That We Have Free Wifi,. We do offer a 48"screen for your mobile-phone connection.
The Isla Faros Villa requires that all GUESTS relax and enjoy their stay!
退定須知!!!!
我們是個非常小的民宿,人力有限 .為了更佳的服務品質, 在符合下列條件時, 我們才能幫您採取取消退款 或換房處理. 請各位貴賓諒解.
當您通知我們取消訂房,是在14天(個人訂房)/28天(團體訂房)之前.我們將退還所有付款
若是您在限定時間14/28天之後通知我們, 這樣的情形下 我們無法退款,只能盡量幫您改約到別的時段. 若是不足房價(不同季節何房型會有不同)須補足房價差額. 改訂房時僅限一次 .而且房況警張時,你有可能被改約到淡季去了.
(以下英文說明未寫.對國內客人的額外服務) 期限內取消訂房是無法退款, 但是您又尚未決定改訂日期. 我們將幫您保留這個訂房權利. 但是保留期限 以一年為限 , 以民宿最新公告規定為準.
當天災或是其他不可抗力因素需要取消住房時, 我們不提供退款或是其他折扣.
我們盡量幫您再安排預定一個好時間,同上述改訂的處理方式但不收取手續費.
沒來也沒通知的, 我們無法退款!!
CANCELLATION AND CHANGE POLICY
Due to our small size and the seasonal / resort nature of our business, we are unable to issue refunds for cancellations (or changes) that do not meet our cancellation/change policy. Thank you in advance for your understanding.
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We refund your payment only for cancellations/changes that meet advance notice over 14(individual)/28(groups)days.
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For individual and group reservations, the person making the reservation assumes financial responsibility for all nights and rooms canceled (if canceled inside of 14/28 days). Meaning we will do our very best to re-book all nights that are canceled inside of 14/28 days only once, but if we are unable to re-book the room(s) at full rate, the person who places the reservation will be charged for all nights/rooms reserved. And it is possible you will be re-booted to low season.
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Please note that we are unable to give refunds, credits or alter our cancellation/change policy due to inclement weather, or due to the cancellation of a local event. But we can re-boot all nights you reserved as above except processing fee.
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No-shows do not refund for the entire reservation.
住房需知!!!!
A. 各項設備注意事項
我們民宿是非常有創意的設備和自我負責的觀念.請注意使用:
1.電動門. 電動門非常重也很美觀.請在開啟與關閉時, 注意有沒有其他人在附近.而且請等到電動門完全開啟或關閉時再離開.
2.景觀水池. 這個水池是玻璃無邊際 ,四周用進口石材做舖面非常美觀!
沒有救生員. 請自己注意安全與能力. 不要池邊跑動與嬉戲.避免跌倒與撞擊.
3.戶外木地板區域. 非常適合party.但是這是沒邊際的設計.很美觀但是自己注意安全尤其是有帶小孩時.
4.珍貴裝置: 例如 TOTO設備 進口衛浴件. DYSON吹風機.實木桌面.牛皮座椅.藤製座椅.黑膠唱機與唱片.真版書籍.各項展示品與藝品. 精心挑選餐具杯具. 各項裝潢. ..等等.都懇請愛惜使用.
5.抽菸 . 我們不排斥抽菸的族群.但是請在有放菸灰缸區域抽菸. 任何室內抽菸都要賠償歐. 因為很多人不喜歡煙味.因為您的一時方便.造成別人的不便. 恩要請您付費歐.
6.窗簾與進出門口:房間窗簾都是防火窗簾.拉動時請輕拉.
一樓有許多遮陽簾.很重不好拉.可請管家代勞. 所有一樓出入口.目前開放103旁泳池區門.為了園區安全其他位置暫不開 放.
6.管家示範: 管家會為您示範房間各項電器的使用方式. 廁所馬桶 乾燥機 電視 WIFI.燈源.冷氣.咖啡機.熱水器.逃生方向.....等等.
B.住房環境注意事項
1.安寧. 艾拉規定晚上11點到早上7點是安寧時段.您可以使用所有公共區域如泳池音響等等 .但是請注意安寧. 管家有權利制止影響別人的行為.
2.安全 艾拉管家有權制止不當的各項行為.如前面提及的注意事項沒有遵守. 過度危險的玩鬧.酗酒喧鬧. 沒有住房登記的人員進入. 明顯的危害他人休閒權利的行為. 言語肢體威 嚇暴力行為...........等等. 不聽管家 制止者我們會請公權力介入.
3.乾淨 與環保.
船長很重視乾淨 希望浴巾送給客人使用帶回家.
在餐廳區 我們有提供回收餐具車.還有隱藏垃圾桶 .愛環保的客人會自動回收與分類. 麻煩通知管家如果這些滿了. 其實船長本來不想提供塑膠製品.......
※民宿為警民連線合作，嚴禁不法轟趴、吸食毒品或從事不正當之賭博性娛樂。違者本館有權請您立即離開並不退還住宿費用。請愛護房內設施，房內請勿抽菸、飲酒、嚼檳榔。
C.船長說
大家互相尊重.也尊重自然. 這是很重要的.來 這裡的客人絕對是跟我同級數有水準.熱愛自然.喜歡冒險.
但是工作人員的生活品質 我也重視. 他們有規定的服務時間.早上9點到晚上9點.客房服務電話打08-8899965(會轉到管家手機上) 請各位互相尊重.謝謝.
GUEST NOTIFICATION
ALL FACILITIES AND EQUIPMENT ARE VERY CREATIVE AND GLORIOUS. ALL NEED YOUR CARE AND ATTENTION. DAMAGE WILL BE FINED AND PAY FOR CLAIM. PLEASE FOLLOW HOUSEKEEPER'S INSTRUCTION.
QUIET TIME-FROM PM11:00 TO AM7:00 IS OUR "Q" TIME. PLEASE BE QUIET FOR COURTESY TO EVERYONE.
HOUSEKEEPER SERVER TIME: FROM AM9:00 TO PM9:00. IF YOU NEED ANY HELP IN OUR VILLA. PLEASE DIAL 08-8899965.
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